I am always amazed at the disconnect that many small businesses have with their online store and their brick and mortar store. For example I purchased a small household item through a local retailer and thought that I would use their online website to make the purchase and then pick up the item in the store. Everything went smoothly unitl I had to go pick up the item in the store. The reason I purchased online was to avoid the checkout line and having the ability to print out my confirmation and then just show this at the store and be on my way. It comes to find out that their receipt printer in the store does not print out local receipts that an order is processed so we had to redo the entire order and it took and additional 15 minutes to correct the original order.
